• We understand this is a stressful time for our community and for the households we serve. Please know that we are here for you and are committed to taking all steps necessary to maintain safe, reliable water service. You can continue normal use of tap water. The U.S. Environmental Protection Agency (EPA) recommends that Americans continue to use and drink tap water as usual. COVID-19 has not been detected in drinking water supplies. According to the U.S. Centers for Disease Control and Prevention (CDC): “Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.” The World Health Organization adds that the “presence of the COVID-19 virus has not been detected in drinking-water supplies and based on current evidence the risk to water supplies is low.” Handwashing using tap water is critical to preventing the spread of COVID-19. CDC and other health organizations recommend frequent handwashing for at least 20 seconds each time. We are prepared to keep safe water flowing. We are well-prepared to continue providing water service throughout this pandemic. We have staff and infrastructure in place to maintain water service around the clock to help keep families healthy, clean and hydrated. Given the importance of hygiene and sanitation to prevent the spread of COVID-19, we are postponing water shutoffs until further notice. It is although highly recommended that you continue to pay your bill as this courtesy may end at any time.
Sincerely, Highland County Water Company, Inc.
Board of Directors,