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Note: A copy of a plumber or contractors repair bill must accompany this request for adjustment. If the customer repaired the leak, a copy of the materials must accompany the request. The company reserves the right to allow at least three months actual readings before adjustment can be determined.
The leak must amount to a billing of $ 200.00 or more above normal to qualify for review.
The customer must continue to pay an average monthly water bill, plus a portion toward the leak until granted. Any balance remaining is due as soon as possible once the adjustment has been given.
For questions or to report problems: 937-393-4281 OR 1-800-533-6839