Frequently Asked Questions

You must come to our office to sign up for a tap. You need to bring a copy of your deed, your driver’s license, an address for the property, and the tap in fee has to be paid up front (see rates on the main page for pricing). There is also an easement that has to be signed and notarized by all parties on the deed. It’s easiest to get the easement notarized in-house but you can get it notarized somewhere else. (See documents and forms for a printable copy).

Our board meetings are located at our office and are held on the third Monday of each month at 8:30 am.

No, we are a non-profit company ran by a Board of Directors with each customer serving as a company member.

Highland County Water Co., Inc.
PO Box 940
Hillsboro, Ohio 45133

We are located at 6696 US 50 West Hillsboro, Ohio 45133. Just outside of the Hillsboro City limits.

We do not sign up renters. The property owner is responsible for the bill. They can fill out a tenant landlord form for you to receive the bill but there is nothing you need to do. Also we do not take deposits.

Our office hours are Monday-Friday 8:00am to 4:00pm and we are closed most holidays. Call our treatment plant at 1-800- 536-6839 for any water problems after hours.

No, if you have a question about Hillsboro City Water call (937) 393- 3447.

No, we are not affiliated with any sewer companies.

We do not sign up renters. The property owner is responsible for the bill. They can fill out a tenant landlord form for you to receive the bill but there is nothing you need to do. Also we do not take deposits.

You will have to come to our office and sign up for service. Please bring your drivers license, a copy of the deed (Sometimes you don’t receive it right away go ahead and come in we can get it from you later.), and there is a possibility of a $75.00 reconnect fee if the water is off

No. You should receive a bill every month even if it’s a zero balance. If you do not receive a bill please call our office and make sure you don’t owe anything. 

Yes, we give a partial leak adjustment to all of our customers once within a twelve-month period if the leak results in a billing of over $ 200.00 for water usage. Go back to the main page and click forms to download a printable leak adjustment form. Then follow the directions on the leak adjustment form.

Did you fill a pool?

Did you do some extra watering or car washing?

Do you have a leak? (See how to check for leak)

Did you have extra people staying with you?

Did you check your usage dates?

Generally most of the water meters are located approximately 20 ft. from the road and 10 ft out from either side of the driveway. If you are having trouble finding the meter using these guidelines call our office for further assistance.

You can check for a toilet leak by placing a few drops of food coloring in the back of the tank. DO NOT FLUSH THE TOILET! Wait about 15 minutes and see if any of the dyed water comes into the bowl. If it does, this indicates the toilet has a leak.

Make sure you are not using any water. Then go out to your meter take the lid off and look for a black triangle or red dial. If these are moving, in anyway, you possibly have a leak. If you have a shut off valve under your home you can shut that off and check the dial again. This will help you locate if the leak is in your home or maybe the line between the meter and your home.

You need to call the Ohio Utilities Protection Service aka O.U.P.S. their phone number is 1-800-362-2764. Failure to call them can result in repair cost and fines! We do not mark privately installed water lines to the home.

It is a cost to the customer to extend a water line. First you need to write a letter of request to our board asking for the water line to be extended and include a plot map of the purposed area. If it is approved you will need to pay a $100.00 estimate fee for our distribution manager to get an estimated cost of running the line. The customer is also responsible for getting all easements needed for extending the line. The total cost must be paid in full prior to the installation of the water line. The process can take up to a year to complete

You must come to our office to sign up for a tap. You need to bring a copy of your deed, your driver’s license, an address for the property, and the tap in fee has to be paid up front (see rates on the main page for pricing). There is also an easement that has to be signed and notarized by all parties on the deed. It’s easiest to get the easement notarized in-house but you can get it notarized somewhere else. (See documents and forms for a printable copy).

Generally most of the water meters are located approximately 20 ft. from the road and 10 ft out from either side of the driveway. If you are having trouble finding the meter using these guidelines call our office for further assistance.

We do not sign up renters. The property owner is responsible for the bill. They can fill out a tenant landlord form for you to receive the bill but there is nothing you need to do. Also we do not take deposits.

You will have to come to our office and sign up for service. Please bring your drivers license, a copy of the deed (Sometimes you don’t receive it right away go ahead and come in we can get it from you later.), and there is a possibility of a $75.00 reconnect fee if the water is off

Yes, we give a partial leak adjustment to all of our customers once within a twelve-month period if the leak results in a billing of over $ 200.00 for water usage. Go back to the main page and click forms to download a printable leak adjustment form. Then follow the directions on the leak adjustment form.

You can check for a toilet leak by placing a few drops of food coloring in the back of the tank. DO NOT FLUSH THE TOILET! Wait about 15 minutes and see if any of the dyed water comes into the bowl. If it does, this indicates the toilet has a leak.

Make sure you are not using any water. Then go out to your meter take the lid off and look for a black triangle or red dial. If these are moving, in anyway, you possibly have a leak. If you have a shut off valve under your home you can shut that off and check the dial again. This will help you locate if the leak is in your home or maybe the line between the meter and your home.

For questions or to report problems: 937-393-4281 OR 1-800-533-6839